Politique de livraison

Delivery area and fees

We ship to the France. Standard shipping is free on all orders, with no minimum purchase. Available shipping options and any address restrictions are shown before you place your order.

Preparation and estimated delivery times

Order preparation typically takes approximately 2 to 3 business days. Business days are Monday through Friday, excluding applicable public holidays.

We work with logistics partners. We use local or regional stock when available; otherwise, products are shipped directly from China. For orders originating in China, the estimated delivery time is approximately 9 to 21 business days after shipment. Including order preparation, the typical estimated delivery time is approximately 11 to 24 business days from the order date.

Any delivery times that differ for locally or regionally stocked products are indicated before payment. Multiple products may be delivered in separate packages at no extra charge for standard delivery. Estimates are based on normal conditions; an order may be affected by weather, carrier disruptions, customs formalities, or public holidays.

Order tracking

Tracking is provided for every shipment. We will email you the tracking information after shipment. Initial movement information may take approximately 48 hours to appear. Subsequent updates may take time while a package is transferred between different centers or carriers.

Import duties and customs

The relevant cross-border deliveries are made under "Delivered Duty Paid" (DDP) terms. Standard import duties and customs fees related to the delivery are covered as part of our order processing terms. These charges should not be requested from you upon arrival. If a carrier requests payment, please contact us before making any payment so we can resolve the issue. Any applicable sales tax will be shown at checkout.

Shipping or delivery delay

If we are unable to ship your order within the stated preparation timeframe, we will inform you of the new shipping date and give you the option to accept the delay or cancel the order for a full refund. We will obtain any consent required by law and will cancel and refund any unshipped order if this consent is not obtained. Subsequent shipping delays are handled according to the same legal requirements.

For orders cancelled before shipment, we will issue a refund within seven business days of your right to a refund arising, or sooner if required by law. This timeframe is separate from our usual refund processing time after a return.

If a shipped order is delayed or appears to be lost, please email us. We will investigate with our logistics and carrier partners and arrange for delivery, replacement, or a refund. You do not need to handle our claim with the carrier yourself, and a carrier investigation will not delay a refund beyond the applicable legal timeframe.

Addresses, delivery failures, and missing packages

Please check your delivery address before ordering. Notify us immediately of any errors; changes may no longer be possible once preparation has begun. If delivery fails or the package is returned to the sender, we will contact you to arrange the next steps. Any additional charges requiring your approval will be explained to you before they are incurred.

If the tracking shows "delivered" but you can't find the package, check the delivery address and your household's receiving arrangements, then contact us. A single delivery indication in the tracking system is not sufficient to automatically resolve a claim for a package not received.

Contact

Email info@globalorders.co with your order number. Customer service is available Monday through Friday, 9 AM to 5 PM Eastern Time. We strive to respond within 24 hours on weekdays.

For returns after delivery, please see the Returns and Refunds page .